Legal Center

1. Overview

This Privacy Policy explains how SinarCloud collects, uses, stores, protects, and shares personal information when you visit our websites, create an account, contact support, or use our services.

2. Information We Collect

We may collect account information, contact details, billing information, support messages, service usage data, device information, logs, cookies, and security-related metadata.

We do not intentionally access customer workload content except when needed to provide support, secure the platform, comply with law, or operate the services.

3. How We Use Information

We use information to:

• Provide, operate, maintain, and secure SinarCloud services.
• Process billing, payments, taxes, and account administration.
• Respond to support requests and service incidents.
• Improve product performance, reliability, and customer experience.
• Detect fraud, abuse, security threats, and policy violations.
• Comply with legal obligations.

4. Cookies and Analytics

We may use cookies and similar technologies for authentication, session management, security, preferences, analytics, and service improvement. You can control cookies through browser settings, but some features may not work without them.

5. Sharing Information

We may share information with trusted service providers, payment processors, infrastructure partners, professional advisors, and authorities when required by law or necessary to protect SinarCloud, customers, or the public.

We do not sell personal information.

6. Data Security

SinarCloud uses technical and organizational measures designed to protect personal information, including access controls, encryption where appropriate, monitoring, and security processes.

No system is perfectly secure, and customers are responsible for securing their own applications, credentials, and workloads.

7. Data Retention

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

8. Your Rights

Depending on applicable law, you may request access, correction, deletion, restriction, portability, or objection related to personal information. We may need to verify your identity before processing a request.

9. International Processing

SinarCloud may process information in Indonesia and other locations where we or our providers operate. We take reasonable steps to protect information when transferred across borders.

10. Contact

Privacy questions or requests can be sent to privacy@sinarcloud.id.